We've gathered some of the most common questions about tickets, orders, and more.
If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.
The ticket offices in Superdévoluy and La Joue du Loup are open from 8:45 a.m. to 4:15 p.m. (closed from 12:30 p.m. to 1:00 p.m. in Superdévoluy and from 1:00 p.m. to 1:30 p.m. in La Joue du Loup).
The ski lifts are open from 10:00 a.m. to 4:30 p.m. for the Pelourenq and Fontettes chairlifts.
Thursday: early opening of the Fontettes chairlift from 8:30 a.m. (Festoure access from 9:00 a.m.).
La Dévoluge
is open from 11:00 a.m. to 6:30 p.m.
Outside opening hours, access to the ski area is prohibited by municipal decree.
Downhill access is possible on the Pelourenq and Fontettes chairlifts, on presentation of a valid pedestrian pass.
Descents are not permitted on the Festoure chairlift.
Dogs are allowed on the Pelourenq and Fontettes chairlifts if they are fitted with a harness with a ring to enable them to be evacuated in the event of a breakdown.
Harnesses are available for hire in some sports stores on the snow fronts.
Dogs are not allowed on the mountain bike trails or on the Festoure chairlift.
Your passes are to be collected exclusively from the location chosen when you placed your order: either the La Joue du Loup sales outlet, the Superdévoluy sales outlet or an automatic terminal.
Please note that processing times vary according to the method of collection selected.
The pick-up location is indicated on your order confirmation.
Processing times vary according to the method of collection selected and are as follows:
Please note: If you have topped up cards already in your possession, whose numbers you entered when you placed your order, topping up is instantaneous.
If you’ve already topped up your existing cards by entering their numbers when ordering, you don’t need to do anything else – you can go and enjoy them straight away! 😉
You can use any card compatible with our system, whatever its origin.
Compatible cards have a serial number starting with 01-1614… (except Chamrousse and Domaine Nordique).
They’re very popular, so don’t hesitate to reuse them if you already own one!
Your holder must be used only once a day. Do not load 2 passes on the same hands-free holder (even on different dates, as long as the 1st pass has not been used up).
No. Passes are personal, non-transferable and non-transferable. Checks are carried out at lift departures.
Wednesdays at Superdévoluy and Fridays at La Joue du Loup.
Reservations only on our sales site or on our automatic terminals.
Mattress provided, but you can bring your own.
Every Thursday, join us from 9:00 a.m. to 12:00 p.m. at the base of the Festoure chairlift (departures every 30 minutes). The Pelourenq and Fontettes chairlifts open early at 8:30 a.m. on Thursdays.
The Festoure chairlift is accessible to pedestrians only and for uphill travel only. The return journey is on foot.
Downhill access on the Pelourenq or Fontettes chairlifts is permitted with a Festoure Horizon pass validated on the same day.
The Tribu discount is available exclusively through our online ticket office.
In the event of bad weather or if fewer than 12 participants are registered, the activity may be rescheduled for the following day.
Pets and mountain bikes are not permitted.
The following rules apply:
- You must have a valid pass (1 pass = 1 ride / 1 or 2 riders, provided the total weight does not exceed 150 kg).
- Children under 3 years of age are not permitted.
- Pregnant women are not permitted.
- Children aged 3 to 7 must be accompanied by an older person.
- Children aged 8 and over, who are at least 1.35 m (4 ft 5 in) tall, may ride alone.
- The maximum load per sled is 150 kg (330 lbs).
Click here to view the full terms and conditions.