FAQ

What are the estate's opening hours?

The Jas and Fontettes chairlifts are open from 10:00 am to 4:30 pm.
The Festoure chairlift is open on Thursdays from 10.30am to 12.00pm (1st departure at 10.30am, then every 1/2 hour), by reservation only.

Outside opening hours, access to the ski area is forbidden by municipal by-law.

Can I take a mountain bike up to the lifts?

Mountain bikes are accepted on the JAS and Fontettes chairlifts.

Is it possible to take the lifts on the way down?

Downhill access is possible on the Jas and Fontettes chairlifts, on presentation of a valid pedestrian pass.
Descents are not permitted on the Festoure chairlift.

Where can I pick up my Internet passes?

Your passes are to be collected exclusively from the location chosen when you placed your order: either the La Joue du Loup sales outlet, the Superdévoluy sales outlet or an automatic terminal.
Please note that processing times vary according to the method of collection selected.
The pick-up location is indicated on your order confirmation.

How soon can I collect my passes ordered online?

Processing times vary according to the method of collection selected and are as follows:

For pick-up at a kiosk: 24 hours
Point-of-sale pick-up: 48 hours
For home delivery: 8 days

Please note: If you have topped up cards already in your possession, whose numbers you entered when you placed your order, topping up is instantaneous.

What should I do after reloading cards in my possession?

If you’ve already topped up your existing cards by entering their numbers when ordering, you don’t need to do anything else – you can go and enjoy them straight away! 😉

Can I top up a card from another resort or from a previous season?

You can use any card compatible with our system, whatever its origin.
Compatible cards have a serial number starting with 01-1614… (except Chamrousse and Domaine Nordique).
They’re very popular, so don’t hesitate to reuse them if you already own one!

Your holder must be used only once a day. Do not load 2 passes on the same hands-free holder (even on different dates, as long as the 1st pass has not been used up).

Can I lend my pass or share it with others during my stay?

No. Passes are personal, non-transferable and non-transferable. Checks are carried out at lift departures.

When and where is the yoga activity?

Wednesdays at Superdévoluy and Fridays at La Joue du Loup.
Reservations only on our sales site or on our automatic terminals.
Mattress provided, but you can bring your own.

When does Festoure Horizon take place?

Every Thursday from 10.30am to 12.00pm at the foot of the Festoure chairlift (1st departure at 10.30am, then every 1/2 hour).
The Festoure chairlift is accessible to pedestrians only; the descent is on foot.
Jas or Fontettes chairlifts authorized for descent with the Festoure Horizon ski pass validated on the same day.
Tribu discount only on our sales site or at our automatic terminals. In the event of bad weather or if fewer than 12 people have registered, we may offer to reschedule for the following day.

No pets allowed.