FAQ

What are the ski area opening hours?

From December 13 to March 29, the ski lifts open at 9:00 a.m. Closing times vary from 4:30 p.m. at higher altitudes to 5:00 p.m. at the base area.

From March 30 to April 12, the ski lifts are open from 9:00 a.m. to 3:00 p.m.

⚠️ Please pay attention to the connections to get back to your accommodation side!

Outside opening hours, access to the ski area is prohibited by municipal decree.

What are the ticket office opening hours?

The self-service machines are available 24/7.

In Superdévoluy, they are located on the snow front and opposite the Sherpa store.

In La Joue du Loup, they are right next to the ticket offices.


The ticket offices are open 7 days a week, from 8:45 a.m. to 5:00 p.m.


How soon can I collect my passes ordered online?

Processing times vary according to the method of collection selected and are as follows:

  • For pick-up at a kiosk: 24 hours
  • Point-of-sale pick-up: 48 hours
  • For home delivery: 8 days


Please note: If you have topped up cards already in your possession, whose numbers you entered when you placed your order, topping up is instantaneous.

What should I do after reloading cards in my possession?

If you’ve already topped up your existing cards by entering their numbers when ordering, you don’t need to do anything else – you can go and enjoy them straight away! 😉

Can I top up a card from another resort or from a previous season?

You can use any card compatible with our system, whatever its origin.
Compatible cards have a serial number starting with 01-1614… (except Chamrousse and Domaine Nordique).
They’re very popular, so don’t hesitate to reuse them if you already own one!

Your holder must be used only once a day. Do not load 2 passes on the same hands-free holder (even on different dates, as long as the 1st pass has not been used up).

Can I lend my pass or share it with others during my stay?

No. Passes are personal, non-transferable and non-transferable. Checks are carried out at lift departures.

What payment methods are accepted at the ticket offices?

The following payment methods are accepted at the ticket offices: Credit card (except American Express), cash (up to €1,000), and ANCV E-connect holiday vouchers.

ANCV paper holiday vouchers as well as gift vouchers are not accepted.

However, you can convert your old ANCV paper vouchers into E-connect via this link:

https://leguide.ancv.com/account/trades/step-1 

What proof of age is required to benefit from discounts?

Proof of age is mandatory for any discounted offer. The document presented must show the date of birth: ID card, passport, health insurance card, etc. are accepted.

Please note: for the student discount, you must meet both conditions: be a student AND under 25 years old.

What are the discount conditions for people with disabilities?

Upon presentation of a CMI card with the “INVALIDITÉ” mention, a 50% discount is granted to the person with a disability as well as to one accompanying person (provided the accompanying person skis exclusively with the person with a disability).

This discount is available only at the ticket office and applies to 1-day passes, 3-hour passes, and No Limit passes.

What should I do if I selected the wrong start date for my pass?

Except for the exceptions listed below, you can request to change this date by phone (+33 (0)4 92 58 82 82), by email (info@devoluy.ski), or directly at the ticket offices.

Exceptions:

- Some dated offers (weekend offers) cannot be postponed.

- Skipasses purchased through a partner.

How can I check the opening conditions?

The daily opening conditions are available on this page: https://www.ledevoluy.com/hiver/en-live/info-live/ , on the mobile app, at the ticket offices, and on the information boards located at the snow fronts.

We especially recommend downloading our LeDévoluy.ski app to receive real-time notifications about the opening or closing of facilities!

Which types of sliding equipment are allowed on the ski lifts?


Snow-scoots, ski-bikes, sit-skis, snoocs/yooners, and go-to-skis are allowed, but not on all ski lifts. You can find the complete list of authorized equipment on this page:

https://www.ledevoluy.com/hiver/ski-et-glisse/securite-et-infos-legales/engins-autorises-sur-les-remontees-mecaniques/


However, sleds and snowfeet are strictly prohibited on all ski lifts.

Can I bring my dog?

Dogs carried in a bag or equipped with a harness are allowed in the Fontettes Telemix cabins.

However, dogs are not allowed on the ski slopes!

Do children need to meet a minimum height to use the ski lifts?

Children under 1.25 m must be accompanied.

It is recommended to board on the side where the lift attendant is present in order to receive assistance and to seat the child on chairs equipped with the anti-slip device.

Where can you go sledding in the resort?

Two sledding slopes are available and marked on both ski areas:

At SuperDévoluy, next to the Piou-Piou area.
At La Joue du Loup, opposite the main ski area square.

These slopes are accessible during the ski area’s opening hours.

The Dévoluge, the 4 seasons sledge is also available on the SuperDévoluy ski area.

Is a lift pass required to access the "jardin des neiges" ?

No, children enrolled in the snow garden don't need a lift pass.


Is the ski lift pass included if I take ski lessons?

No, the lift pass is not included.

Before purchasing your pass, we recommend checking with the ski school or your instructor.

What should I do if I am injured or witness an accident?

After ensuring the victim is protected to prevent further injury, contact emergency services at 04 92 58 82 82, providing as much detail as possible about your location (beacon number, name of the slope, nearest lift, etc.).

Are rescue services free in case of an accident?

If you purchased the Assur’Glisse insurance with your ski pass (€3/day per person), you will not have to pay any fees upon presenting the provided proof (or if you have an annual insurance with your No Limit pass).

If not, rescue costs will be your responsibility, ranging from €460 to several thousand euros.

Can weather conditions lead to the closure of ski lifts?

All chairlifts, as well as the Télémix des Fontettes, are equipped with anemometers. These lifts are stopped when wind speeds reach approximately 70 km/h to ensure your safety.

Some surface lifts in exposed areas may also close depending on wind strength.

Can weather conditions pose a danger?

The slopes are secured by our teams.

Please follow the safety measures in place (closed slopes, slow-down zones, etc.).

In case of fog or sudden reduced visibility, markers with fluorescent orange tips are placed on the right side of the slope.

What is the condition of the roads and are special equipment required?

Check the current road conditions live on Info Routes 05: https://inforoute.hautes-alpes.fr/www/index.html

In winter, special equipment is mandatory (snow tires or chains), even when the roads are clear. This ensures you can safely travel in case of snowfall during your stay.

 

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